Contact Us

Business Hours

Mon - Fri 9:00am - 6:00pm

Head Office

Email: support@dukafinest.com
Call Us: +254 793 474910
Address: Nortthern heights, Westlands - Nairobi

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Get in Touch

    Frequently Asked Questions

    How do I place an order?

    To place an order, browse our products, add the items you want to your cart, and proceed to checkout. Enter your delivery details, choose your preferred payment method, and confirm your order.

    What payment methods do you accept?

    We accept secure payment methods including M-Pesa, debit cards, and credit cards. Payment options may vary depending on your location and order.

    How long does delivery take?

    Delivery times depend on your location. Most orders within Nairobi are delivered within 1–2 business days, while deliveries to other regions may take 2–3 business days using our courier..

    Do you deliver outside Nairobi?

    Yes. We deliver to many locations across Kenya. Delivery availability and fees may vary depending on the destination.

    How can I track my order?

    Once your order is confirmed, you will receive updates via email or phone regarding the processing and delivery of your order.

    Are your products genuine?

    Yes. At Duka Finest, we aim to provide quality and reliable products sourced from trusted suppliers.

    Can I return or exchange a product?

    If you receive a defective or incorrect product, please contact us within 48 hours of delivery. Our team will assist you with the return or exchange process according to our return policy.

    How can I contact customer support?

    You can reach us through:

    📞 Phone: +254 793 474910
    📧 Email: support@dukafinest.com

    Our team is always ready to assist you.